1. Introduction
Welcome to Linology Network Solutions (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure when you use our website (linology.tech) and our managed IT services.
If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at support@linology.tech.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you:
- Register on our “Customer Cloud Portal.”
- Submit a support ticket.
- Fill out a contact form or request a quote.
- Sign up for our hosting or managed services.
The personal information we collect may include:
- Names & Contact Data: First and last name, email address, phone number, and business/church address.
- Billing Information: We use Stripe & Paypal for payment processing. We do not store your credit card numbers on our servers. All payment data is handled securely by Stripe.
- Credentials: Passwords and login details used to access your managed accounts (ChurchCRM, WordPress, etc.). These are stored using industry-standard encryption.
3. How We Use Your Information
We use your personal information for legitimate business purposes:
- To provide services: Setting up your website, managing your database, or providing remote support.
- To bill and collect payment: Sending invoices and processing payments.
- To send administrative information: We may send you service, product, and new feature information and/or information about changes to our terms, conditions, and policies.
- To protect our Services: For fraud monitoring and prevention.
4. Data Storage & Security
We take your security seriously. Unlike many providers who store data on shared public clouds, Linology Network Solutions employs a Private Cloud infrastructure.
- Encryption: All sensitive client data is encrypted both in transit (SSL) and at rest.
- Local Backups: We maintain encrypted offsite backups on our private local servers located in Mobile County, AL. This ensures your data remains under our direct control and is not scattered across international servers.
5. Remote Support Tools
When you grant us permission to access your computer for support (via tools like RustDesk or MeshCentral), we only access your system for the duration of the support session. We do not maintain permanent unattended access to residential computers unless explicitly authorized by you for “Managed Services.”
6. Sharing Information with Third Parties
We do not sell your data. We only share information with the following third parties as necessary to provide our services:
- Payment Processors: Stripe, paypal (for billing).
- Domain Registrars: (If we purchase a domain name on your behalf).
7. Your Privacy Rights
You have the right to:
- Request access to the personal information we store about you.
- Request that we delete your personal information (subject to legal/tax record-keeping requirements).
- Opt-out of marketing communications.
8. Contact Us
If you have questions or comments about this policy, you may email us or contact us by post:
Linology Network Solutions Citronelle, AL 36522 Phone: (205) 530-8324 Email: support@linology.tech